Cancellation and Refund Policy

Draft — to be approved by the business owner before any payments are taken.

Before work begins

You can cancel your project at any point before work begins and receive a full refund of your booking payment. Just contact us using the details on our Contact and Business Information page.

After work has begun

Once design work has started, the booking payment is non-refundable, because design time has been committed to your project. If you cancel part-way through, any work completed remains ours and will not be handed over.

If we cancel

If we are unable to complete your project for any reason, we will refund everything you have paid for the incomplete work.

Unpaid balances

The finished website is not launched or handed over until the remaining balance is paid. If the balance remains unpaid after reasonable notice, the project may be closed and the booking payment retained as set out above.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. Our services are supplied to businesses; if any consumer protections apply to you, they are unaffected by this policy.

How to request a cancellation or refund

Contact us using the details on our Contact and Business Information page, quoting your business name and package. Refunds are made to the original payment method through Stripe.